I noticed that Orange (Now part of EE) have been billing me some high costs for Mrs Blog's phone. I tried to access my online account to find out why. Since I last logged on they have changed the system and now need me to enter my account number. They helpfully tell me on the site that this is located on my last bill. Since I went paperless three years ago that is not much use. I waited for the chat help box and duly asked for my account number.
I was given a 9 digit number to go in to an 8 digit space. The chat guy cheerfully confirmed it was the correct number.
I tried later with another chat operative. I got the correct 8 digit number and accessed my account. It had all the statements up until Jan 2016 and nothing beyond.
In desperation I phoned the dedicated EE Orange helpline. The auto-voice-menu asked me twice for my phone number and after the usual (your is important) delays spoke to a young lad. He told my bill was £24 less than I knew it to be so I queried if there were any other Orange accounts in my name. He checked and said "no"! I didn't believe him (I am a cynic after too many years with Vodafone). I demanded he check again and he confirmed again there were none.
"I want to make a formal complaint. You are taking more money out of my account than you believe you should be."
"Hang on I need to check with someone."
"With whom and why?!"
"I need to talk to someone who has access to a system that I don't have."
"What is that system?"
"The Orange system."
"Eh? ??You're telling me that you don't have access to the Orange system, so which system have you been checking?"
"The EE one it's the only one I have."
I'm going to Sainsburys to buy alcohol.....!!!
I was given a 9 digit number to go in to an 8 digit space. The chat guy cheerfully confirmed it was the correct number.
I tried later with another chat operative. I got the correct 8 digit number and accessed my account. It had all the statements up until Jan 2016 and nothing beyond.
In desperation I phoned the dedicated EE Orange helpline. The auto-voice-menu asked me twice for my phone number and after the usual (your is important) delays spoke to a young lad. He told my bill was £24 less than I knew it to be so I queried if there were any other Orange accounts in my name. He checked and said "no"! I didn't believe him (I am a cynic after too many years with Vodafone). I demanded he check again and he confirmed again there were none.
"I want to make a formal complaint. You are taking more money out of my account than you believe you should be."
"Hang on I need to check with someone."
"With whom and why?!"
"I need to talk to someone who has access to a system that I don't have."
"What is that system?"
"The Orange system."
"Eh? ??You're telling me that you don't have access to the Orange system, so which system have you been checking?"
"The EE one it's the only one I have."
I'm going to Sainsburys to buy alcohol.....!!!
