As regulars will know I travel around Britain quite a lot. It means I get to stay in many different hotels and fly with many different airlines.
Hotels and airlines are pretty keen to secure the loyalty of busy executives so they have entire teams dedicated to improving customer loyalty. At British Airways they came up with the idea of BA Miles (now Avios Miles), I have enough to get to Hong Kong and back. British Midland have their own BMI miles, I have plenty to take the family to Barbados and back. Hilton have HiltonHonors where you can get a free night or two, I have used this to take Mrs Blog to the Waldorf free of charge. Hilton also upgrade you where possible to a bigger room, great!
A couple of months ago I joined the Holiday Inn reward programme. Clearly their budgets are not as big. Last week I received my first benefit from the programme when I checked into their Bristol Filton Road Hotel, a paper bag.
I rushed up to my room to open it.
"What could it be?" I thought.
Surely something they have researched that the foot weary, tired executive will want after a long busy day....
It was a bottle of water and a Crunchie.
In case anyone from Holiday Inn is reading, could you swap the Crunchie for a bag of mint Aero Bubbles?
Hotels and airlines are pretty keen to secure the loyalty of busy executives so they have entire teams dedicated to improving customer loyalty. At British Airways they came up with the idea of BA Miles (now Avios Miles), I have enough to get to Hong Kong and back. British Midland have their own BMI miles, I have plenty to take the family to Barbados and back. Hilton have HiltonHonors where you can get a free night or two, I have used this to take Mrs Blog to the Waldorf free of charge. Hilton also upgrade you where possible to a bigger room, great!
A couple of months ago I joined the Holiday Inn reward programme. Clearly their budgets are not as big. Last week I received my first benefit from the programme when I checked into their Bristol Filton Road Hotel, a paper bag.
I rushed up to my room to open it.
"What could it be?" I thought.
Surely something they have researched that the foot weary, tired executive will want after a long busy day....
It was a bottle of water and a Crunchie.
In case anyone from Holiday Inn is reading, could you swap the Crunchie for a bag of mint Aero Bubbles?
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