Tuesday, 18 April 2017

Customer service training need...

Yesterday, being a largely un-kept bank holiday Monday here in Scotland, found me on the phone to APC, a courier company, trying to arrange for the delivery of a package. (APC said they had tried to deliver it on Friday - if they did they must have gone to the wrong address).

The conversation I had with them went like this...

Me "Hi I'd like to arrange the redelivery of a package."

Spanish sounding man "Hood morning, aff you got dee consignment number?"

I read out what I supposed to be the correct number which was on the email they sent in the subjct line.

"No, no. Dat's not eet. Is a seven digit number."

I looked in an earlier email and found one.

"Five zeros five two."

Spanish sounding man, "No, is must be seven digits."

Me (losing the plot and regaining it), "That was seven....never mind. How about 0,0,0,0,0,5,2."

"Ah yes, dats eet. When would you like delivery?"

"This afternoon between 4 and 6 please."

Spanish chap, "I weel ask the manager."

"Thanks"

Piped music and three minutes later,

"We can't deliver it then."

"Why?"

"We're closed."





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