Chalet Guests

Sister-blog in Switzerland runs a business, part of which is a meet and greet service for people who have rented chalets in her village. She is the first port of call for complaints from any guests.Sometimes she gets a guest who is hell bent on complaining with the sole intention of looking for a refund. This one recently takes the biscuit.

First 30 minutes

There is no coffee machine 

There was a cafetierre as specified in the details. sister-blog went round within thirty minutes and lent them a coffee machine and gave them a packet of coffee filters to go with it.

First 2 hours

There are no curtains

There are shutters on all the chalet windows as per the details

There are no carpets

There is underfloor heating and the floors are polished pine as per the details

There are not enough dish-cloths

There were two but they wanted three, despite there being a dish washing machine which dries the dishes. sister-blog gave them an extra dish-cloth

and the piece de resistance......

The bed-side table does not have a drawer

There were ample cupboards and the details indicated a bedside table not a bed-side dresser.

We want a refund or an upgrade

They got neither.

Isn't is a shame that trip advisor does not allow establishments to rate the guests!!