My company supplied me with an HTC phone when I joined them last year. It had all mod cons such as Internet, email etc and also was supposed to work as a phone. Slight problem was that it muted randomly so that often my calls would end with someone saying "are you there?".
They fixed it with a patch and it continued to mute randomly so they sent me a replacement. The replacement was the exact same model but it had obviously been used (judging by the fingerprints on the touch screen and the scratches on the cover). It too, muted when I tried to use it as a phone, I rang the help desk and had this conversation,
"My phone is muting randomly"
"Which one have you got?"
"The HTC"
"Is it a new one?"
"No second hand"
After checking the serial number...
"Ah yes that one was sent back by the previous user"
"Why?"
"It didn't work"
Doh!
I get a replacement Nokia at my insistence. This decided to wipe out all my contacts for no reason last week. Not to worry I set about rebuilding my list.
One person I wanted to get hold of was my old mate and former colleague Steve who works at Pru. I rang their switchboard ...
Press1 for new business, 2 for existing business etc. I waited and pushed "5" for all other enquiries.
Another menu with a list of options I pushed 4 for all other enquiries. And yet another menu which said please hold for all other queries. I held and spoke to Ross.
"Can I have your policy number?"
"No I am ringing to speak to Steve in your marketing department"
"I cannot transfer you"
"But he is in the same building as you!"
"Aye but I cannot transfer you, the best I can do is email him for you and tell him to ring you."
I avoided ranting and satisfied myself with giggling and hanging up.
Pru has at least improved since I worked there. I telephoned the switchboard number once having been in the head office one morning. I was directed to Mumbai to their call centre and had this conversation,
"Can I speak to Ian Abernethy?"
"No, there is no one with that name."
"He works in the head office in Stirling"
"No he is not listed so he does not work for us."
"Yes he does - I saw him in the office this morning!!"
"What department is he in?"
"Technical Support"
"No, we have not got a department called Technical Support!"
"YES,WE DO!"
"No we dont!"
"Can I speak to your manager please?"
"No I have not got one!"
"Can I speak to the person who interviewed you for the job?!!"
"No, there is no-one here!"
I drove back to Stirling and spoke to Ian who still worked there, and in a department called technical support.
I feel better for that.
They fixed it with a patch and it continued to mute randomly so they sent me a replacement. The replacement was the exact same model but it had obviously been used (judging by the fingerprints on the touch screen and the scratches on the cover). It too, muted when I tried to use it as a phone, I rang the help desk and had this conversation,
"My phone is muting randomly"
"Which one have you got?"
"The HTC"
"Is it a new one?"
"No second hand"
After checking the serial number...
"Ah yes that one was sent back by the previous user"
"Why?"
"It didn't work"
Doh!
I get a replacement Nokia at my insistence. This decided to wipe out all my contacts for no reason last week. Not to worry I set about rebuilding my list.
One person I wanted to get hold of was my old mate and former colleague Steve who works at Pru. I rang their switchboard ...
Press1 for new business, 2 for existing business etc. I waited and pushed "5" for all other enquiries.
Another menu with a list of options I pushed 4 for all other enquiries. And yet another menu which said please hold for all other queries. I held and spoke to Ross.
"Can I have your policy number?"
"No I am ringing to speak to Steve in your marketing department"
"I cannot transfer you"
"But he is in the same building as you!"
"Aye but I cannot transfer you, the best I can do is email him for you and tell him to ring you."
I avoided ranting and satisfied myself with giggling and hanging up.
Pru has at least improved since I worked there. I telephoned the switchboard number once having been in the head office one morning. I was directed to Mumbai to their call centre and had this conversation,
"Can I speak to Ian Abernethy?"
"No, there is no one with that name."
"He works in the head office in Stirling"
"No he is not listed so he does not work for us."
"Yes he does - I saw him in the office this morning!!"
"What department is he in?"
"Technical Support"
"No, we have not got a department called Technical Support!"
"YES,WE DO!"
"No we dont!"
"Can I speak to your manager please?"
"No I have not got one!"
"Can I speak to the person who interviewed you for the job?!!"
"No, there is no-one here!"
I drove back to Stirling and spoke to Ian who still worked there, and in a department called technical support.
I feel better for that.
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