Royal Bank of Scotland - I love them

Sometimes when you think you are hitting an online service brick wall you are proved wrong!

Below is a cut and paste from my chat with RBS online banking help agent Adam...

Adam: Hi, you're chatting with Adam. How may I help you?

RICHARD: I want to cancel a direct debit but your system will not let me. It tells me to call your telephone direct banking BUT - there is no option to cancel Direct Debits!!!

Adam: Hello Richard

Adam: You should be able to cancel a direct debit online

RICHARD: Hello Adam

RICHARD: I know but it will not let me that is why I am talking to you!

Adam: If you click "payments and transfers" and then under the heading "standing orders and direct debits" there is a drop down box where you can select "manage direct debits"

Adam: If you click that, you can select the direct debit and click "cancel"

Adam: What happens when you try?#

RICHARD: Stop stop stop - read what I have written

RICHARD: It tells me to call Direct Banking like I said before!

RICHARD: I have cancelled many DD in the past so I know how to do it - it simply does not let me on this DD

Adam: Would you like me to see if I can do it?

RICHARD: YES please!!

Adam: Can I take your full name please?

RICHARD: Richard Leeson

Adam: Thank you

Adam: Could you please confirm the last four digits of the account number for me?

RICHARD: m@#+~

Adam: Which direct debit is it?

RICHARD: Times Newspapers

Adam: Great

Adam: I've cancelled that for you

Adam: I'd recommending informing The Times too to let them know

Adam: Is there anything else I can help you with today?

RICHARD: Thanks Adam!! Have a lovely evening and may the sun shine on you wherever you go.

Adam: Thanks for chatting with me today.